This will start the download for the remote support utility your technician will need to connect to your device. If asked to save, click yes.

In Google Chrome, Microsoft Edge, and Internet Explorer web browsers, when downloading anything, it should appear on a bar at the botton of your screen. You may be prompted to save the file or asked to allow the file by Anti-virus software, click "allow" or "yes" or "open".

In Mozilla Firefox, the downloads icon is located in the top-right of your web browser, you will need to click this to see your downloads and click the downloaded file to run it.

If you are having issues finding the Downloads folder, try this: on your keyboard, hold down the [CTRL] key. While holding down the [CTRL] key, press the [J] key. In most web browsers, this will bring up your downloads. Double-click on the downloaded file.

Your technician will use the 9-digit number to connect to your PC. You may be asked to allow remote control of your computer, you will need to click "yes" or "allow" to proceed.

Remote control of your PC stops when this application is closed. Please do not close this application, the technician will close it after the support session is over.

Your PC cannot be accessed remotely if the application is not running. Once reopened, the application generates a new 9-digit code that is not known to the technician. If you want the technician to reconnect to your PC you will need to provide the new code.

This will start the download for the remote support utility your technician will need to connect to your device. If asked to save, click yes.

You may be prompted to sign in to allow this program to run.

In Safari, when downloading anything, it should appear in the Downloads folder on your dock.

In Google Chrome, when downloading anything, it should appear on a bar at the botton of your screen.

In Mozilla Firefox, the downloads icon is located in the top-right of your web browser, you will need to click this to see your downloads and click the downloaded file to run it.

If you are having issues finding the Downloads folder, try this:

• If using Safari, while holding down the [⌘] and [Option] key, press the [L] key.
• Otherwise, while holding down the [⌘] and [Shift] key, press the [J] key; In most web browsers, this will bring up your downloads.

Your technician will use the 9-digit number to connect to your Mac. You may be asked to allow remote control of your computer, you will need to click "yes" or "allow" to proceed.

Remote control of your Mac stops when this application is closed. Please do not close this application, the technician will close it after the support session is over.

Your Mac cannot be accessed remotely if the application is not running. Once reopened, the application generates a new 9-digit code that is not known to the technician. If you want the technician to reconnect to your Mac you will need to provide the new code.

The following steps need to be performed from your Android phone/tablet.

This will take you to the Google Play store listing for "Splashtop On-Demand Support". Splashtop is the official on-demand remote support solution used by Kohr Systems.

Please exercise caution when download remote support utilities, make sure you are downloading from a legitimate source. Using the link above is highly recommended.

The install button should be available on the Google Play store page. Once installed, there should be an option to open the app where the download button used to be.

You may be asked to sign into your Google account, authenticate yourself using your phone passcode/password, or biometric authentication such as a face scan or fingerprint reader.

Your technician will use the 9-digit number to connect to your device. You may be asked to allow screen share of your device, follow on-screen directions to proceed.

Screenshare of your device stops when this app is closed. Please do not close this app, the technician will close it after the support session is over.

Your device cannot be accessed remotely if the app is not running. Once reopened, the app generates a new 9-digit code that is not known to the technician. If you want the technician to reconnect to your device you will need to provide the new code.

The following steps need to be performed from your iPhone/iPad.

This will take you to the App Store listing for "Splashtop SOS". Splashtop is the official on-demand remote support solution used by Kohr Systems.

Please exercise caution when download remote support utilities, make sure you are downloading from a legitimate source. Using the link above is highly recommended.

The install button should be available on the App Store page. Once installed, there should be an option to open the app where the download button used to be.

You may be asked to sign into your Apple account, authenticate yourself using your phone passcode/password, or biometric authentication such as a face scan or fingerprint reader.

Your technician will use the 9-digit number to connect to your device. You may be asked to allow screen share of your device, follow on-screen directions to proceed.

Screenshare of your device stops when this app is closed. Please do not close this app, the technician will close it after the support session is over.

Your device cannot be accessed remotely if the app is not running. Once reopened, the app generates a new 9-digit code that is not known to the technician. If you want the technician to reconnect to your device you will need to provide the new code.